Privacy Policy for Grow Your Small Business

1. Information We Collect

We collect the following types of information:

• Personal Information: When you sign up for our newsletter, request business support, or opt-in to SMS communications, we may collect your name, email address, phone number, and business details.
• Website Usage Data: We collect information about your interactions with our website, such as IP addresses, browser type, pages visited, and cookies. Cookies are used to enhance your experience and analyze website performance.
• SMS-Related Data: If you opt-in to receive SMS messages, we collect your phone number and consent records to comply with A2P 10DLC regulations.

2. How We Use Your Information

We use your information to:

• Provide and improve our services, including sending you business tips, newsletters, and promotional offers.
• Communicate with you via email or SMS about our services, such as appointment reminders, marketing messages, or business support updates.
• Analyze website usage to optimize our content and user experience.
• Comply with legal obligations, including A2P 10DLC requirements for SMS campaigns.

Note: We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Your opt-in data and consent records are only shared with subcontractors (e.g., SMS service providers like Twilio) to support our services.

3. SMS Messaging and A2P 10DLC Compliance

By opting into our SMS services, you expressly consent to receive text messages from Grow Your Small Business, including promotional and informational messages. Below are the key details of our SMS program:

• Program Description: We send messages about business growth tips, marketing offers, and service updates.
• Message Frequency: Message frequency varies, typically 2-4 messages per month.
• Cost: Message and data rates may apply, depending on your mobile carrier.
• Opt-In: You must explicitly opt-in to receive SMS messages, typically via a checkbox or keyword (e.g., texting "JOIN" to our number). We maintain records of your consent to comply with A2P 10DLC regulations.
• Opt-Out: To stop receiving SMS messages, reply "STOP" to any message. You will receive a confirmation message and no further messages unless you opt-in again.
• Help: For assistance, reply "HELP" to any message or email us at [email protected].
• Liability Disclaimer: Grow Your Small Business is not responsible for delays, delivery failures, or issues related to SMS transmission. Delivery is subject to your mobile carrier and is not guaranteed.

We register our SMS campaigns with The Campaign Registry (TCR) and ensure compliance with carrier guidelines, including content restrictions and data security.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt-out of marketing communications or data sharing (where applicable).

To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by law (e.g., 30 days for GDPR requests, 45 days for CCPA requests).

5. Data Security

We implement reasonable security measures, such as encryption and secure storage, to protect your personal information from unauthorized access. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Data Sharing

We may share your information with:

• Service Providers: Trusted third parties, such as SMS vendors or analytics providers, who assist us in delivering our services. These providers are contractually obligated to protect your data.
• Legal Authorities: If required by law or to protect our rights, we may disclose your information to comply with legal obligations.

We do not sell your personal information to third parties.

7. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings or our cookie consent pop-up. For more details, see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Please review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Grow Your Small Business, 3534 Bank St, Gloucester, ON K1T 3W3
Phone: 786-964-3937